Terms of service

Our Contact Details

Where we refer to you contacting us in these terms, you may use any of the following methods:

Email: team@magic.fit

Write to: MAGIC TECH LTD, 9th Floor, 107 Cheapside, London EC2V 6DN, United Kingdom

1. These Terms

1.1 What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content, all of which are available through our website magic.fit. These terms are divided into the following sections:

  • Part 1 — general terms that apply to all products (whether goods or services) that you purchase from us.

  • Part 2 — additional terms that are specific to the goods that you buy from us.

  • Part 3 — additional terms that are specific to the services that you buy from us (such as provision of a membership account).

  • Part 4 — important health statements relating to the use of our products.

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us.

1.3 Consumer terms. These terms apply to purchases of our products by consumers. If you are a business purchaser different terms will apply to the purchase. If this is the case please contact us.

1.4 Employee authority. Our employees are not authorised to make verbal agreements with you that modify or supplement these terms.

1.5 Other terms. There are other terms set out on our website that will govern different aspects of our relationship with you. These include our Privacy Policy and the terms of use of our website and app.

Part 1 — General Terms

2. Information About Us and You

2.1 Who we are. We are MAGIC TECH Ltd, a company registered in England. Our company registration number is 13508558 and our registered office is at 9th Floor, 107 Cheapside, London EC2V 6DN, United Kingdom.

2.2 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.3 How to tell us about problems. If you have any questions or complaints about any products, please contact us.

2.4 “Products”. When we use the word “products” in these terms we mean either goods that you buy from us (such as the MAGIC Mirror) or the services that we provide to you (such as the MAGIC content and/or membership account).

3. Our Contract with You

3.1 How we will accept your order. Once you have placed an order on our website we will email you a confirmation of receipt. This is not an acceptance of your order. We will separately email you a confirmation of acceptance once we are satisfied that the appropriate payment has been made and we are otherwise happy to proceed. This confirmation of acceptance is our acceptance of your order, and only at this point will a contract come into existence between you and us.

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this by email and will not charge you for the products. This might be because a product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline.

3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.4 Applicability of these terms. These terms only govern the sale of our products to customers in those parts of the UK to which we currently deliver. Sales to other territories will be governed by separate terms.

4. Our Rights to Make Changes

4.1 Minor changes. We may change the products:

  • to reflect changes in relevant laws and regulatory requirements (for example, if we are required to make alterations to the components used in the MAGIC Mirror for any reason); and

  • to implement minor technical adjustments and improvements (for example, to address a security threat relevant to your membership account).

These changes will not affect your use of the products.

4.2 More significant changes. We may need to make more significant changes to the products, or we may need to change these terms. If you have already placed an order when we do this, we will notify you. If you are no longer happy to proceed you may contact us to end the contract and receive a refund for any products paid for but not received.

5. Your Rights to End the Contract

5.1 Your rights to end the contract. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

  • If what you have bought is faulty or misdescribed you may have a legal right to end the contract. You may also have a right to get the product repaired or replaced or a service re-performed or to get some or all of your money back.

  • If you want to end the contract because of something we have done or have told you we are going to do, see clause 5.2.

  • If you have changed your mind about a product, see clause 5.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods.

  • If you want to end the provision of ongoing services, see clause 23.

5.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:

  • we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 4.2);

  • we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

  • there is a risk that supply of the products may be significantly delayed because of events outside our control;

  • we have suspended supply of the products for technical reasons, or we notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or

  • we have done something wrong (for example, because we have delivered goods late under clause 13.6).

5.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. We go beyond this in respect only of your first purchase and offer a 30 day period in which you may change your mind, as described in these terms.

5.4 When you don't have the right to change your mind. Amongst other matters, you do not have a right to change your mind in respect of:

  • digital products after you have started to download or stream these;

  • products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; and

  • sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them.

5.5 How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered.

  • In respect of any goods, you have 14 days after the day that the goods are delivered to the delivery address that you have specified with the order (or 30 days in respect of your first purchase of a MAGIC package), unless your goods from a single order are split into several deliveries over different days. In this case the period starts running from the date of delivery of the last delivery.

  • In respect of any services, you have 30 days after the day we email you to confirm we accept your order. If you cancel after we have started the services, you must still pay us for the services provided up until the time you tell us that you have changed your mind. If any Additional Members set up any Sub-Accounts (as described in Part 3 of these terms) then those Additional Members will have 14 days after the date that their Sub-Account is set up in order to change their mind.

5.6 How to end the contract. To end the contract with us, please contact us by phone or email using our contact details set out at the start of these terms, or by completing and returning the Withdrawal Form (available on request or set out in the in-app version of these terms) to our postal address or by email.

5.7 Ending provision of the services. Please see the specific terms relating to this in Part 3 of these terms (clause 23).

5.8 Refunds. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:

  • If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the goods back to us.

  • In all other cases, your refund will be made within 14 days of you telling us that you have changed your mind.

6. Your Legal Rights

6.1 Summary of your legal rights. We are under a legal duty to supply products that conform to certain expectations. Nothing in these terms will affect your legal rights.

Summary of your key legal rights. This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

If your product is goods, for example the MAGIC Mirror or Dumbbells, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

  • Up to 30 days: if your goods are faulty, then you can get an immediate refund.

  • Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.

  • Up to two years: if your goods do not last a reasonable length of time you may be entitled to some money back, but you will need to show that the issue developed from a fault that was present when the goods were delivered.

If your product is services, for example your MAGIC membership account, the Consumer Rights Act 2015 says that you can ask us to fix the service if it's not carried out with reasonable care and skill (for example if your membership account does not work properly), or get some money back if we can't fix it.

Please also note your right to change your mind under the Consumer Contracts Regulations 2013 as mentioned in these terms.

7. Price and Payment

7.1 Prices. The price of the product (which includes VAT) will be the price indicated on our website when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 7.4 for what happens if we discover an error in the price of the product you order.

7.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

7.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

7.4 Payment options. The payment options available for our goods and services are set out in Parts 2 and 3 of these terms. We work together with external service providers for payment processing, and such services are governed exclusively by the terms of these external service providers.

8. Loss or Damage

8.1 Our responsibility. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

8.2 Liability cap. Without limiting any liability that cannot be excluded or limited under applicable law (including liability for death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, and any other liability that cannot be limited by law), our total liability to you under or in connection with these terms in any 12-month period is limited to the greater of (a) the total fees and other amounts you have paid us in the 12 months immediately before the event giving rise to the claim

8.3 Installation. We will make good any damage to your home caused by our Delivery Partner when installing the MAGIC Mirror. However, we will not be responsible for the cost of repairing any pre-existing faults or damage to your home that are discovered while undertaking this installation. We will not be liable for any injury or property damage arising out of any installation carried out by you that does not follow our manual instructions.

8.4 Damage to your property. If a defective product which we have supplied damages your home or a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice or instructions included with the products. We will also not be liable for damage if you did not apply any software update offered to you free of charge or for damage which was caused by you failing to have in place the minimum system requirements advised by us.

8.5 Business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

9. Personal Information

9.1 Our use. We will only use your personal information as set out in our Privacy Policy.

9.2 Financial data. We process your payments through a third-party payment processor (Stripe). The payment processor may collect certain financial data from you to process a payment on our behalf, including your name, email address, address and other billing information. The use and storage of your financial data by the payment processor is governed by its own terms, conditions and privacy policies.

9.3 Financing. If you apply for finance from one of our financing partners, you will be asked to provide information (which may include financial data) to that financing partner, either directly or through our website. The use of that information by the financing partner will be subject to the financing partner's terms, conditions and privacy policies.

9.4 Further information. Please contact us if you want more information on our use of third-party payment processors and financing partners.

10. Intellectual Property

10.1 Licence. We grant you a royalty-free non-exclusive licence to use the software forming part of any products only for the intended use of those products. No sale of any products to you will affect our sole ownership of all intellectual property rights in any software contained in any products. You are not entitled to ownership of such intellectual property rights. You may not interfere with or modify the software in our products in any way.

10.2 Copies. Content made available through our products (in particular video, texts and images) is protected by copyright. The reproduction or other use or exploitation of copyright-protected content is not permitted without the consent of the rights holder. You are granted a personal licence to use our products and their content for non-commercial purposes and in accordance with their intended use. You may retrieve, save and print out the content of our products for private use, provided this does not serve any direct or indirect commercial purposes.

10.3 Transfer. These licences granted to you are personal. You may not transfer them to any other party.

10.4 Source code. We are under no obligation to disclose the source code of the software.

10.5 Interference. We accept no responsibility for damage to any products or your possessions resulting from unauthorised use of or interference with any software in any products.

11. Other Important Terms

11.1 Our right to transfer. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

11.2 Your right to transfer. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

11.3 Third-party rights. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

11.4 Illegality of terms. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

11.5 Delays in enforcing this contract. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

11.6 Force majeure. We are not liable for any failure or delay in performing our obligations under these terms to the extent caused by events outside our reasonable control, including but not limited to failures of internet or telecommunications services, power outages, third-party service-provider failures, acts of government, or natural events. If such an event continues for more than 60 days you may cancel your subscription without penalty for the remaining minimum term.

11.7 Indemnification (general). You agree to indemnify us against any reasonable claims, damages and costs arising from (a) your breach of these terms, (b) your misuse of the products, or (c) your infringement of any third-party right through your use of the products. This clause does not limit our obligations to you as a consumer under applicable law.

11.8 Entire agreement. These terms (together with our Privacy Policy and any other documents expressly referred to in these terms) constitute the entire agreement between you and us in relation to their subject matter and supersede any prior agreement or understanding, except in respect of any fraudulent statement or fraudulent misrepresentation.

11.9 Governing law. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

Part 2 — Terms Specific to Goods

12. Variation

12.1 Variation from pictures. The images of products on our website are for illustrative purposes only. Although we make every effort to display colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

12.2 Product packaging. The packaging of the product may vary from that shown in images on our website.

13. Providing the Goods

13.1 Delivery costs and provider. The costs of delivery will be as displayed to you on our website. We use different delivery partners (each a “Delivery Partner”) to provide delivery of different goods on our behalf. Their details are available on our website.

13.2 Delivery deadline. You will be asked to select your delivery date when placing an order for goods. Our Delivery Partner will take reasonable steps to deliver your order on that date. Where this is not possible we will deliver goods to you as soon as reasonably possible and in any event within 30 days after your chosen delivery date. If you have purchased several separately usable goods in one order, we may send these in separate deliveries. We will bear any additional shipping costs arising from this.

13.3 Delays. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

13.4 Failed deliveries. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, our Delivery Partner will leave you a note informing you of how to rearrange delivery.

13.5 If you do not re-arrange delivery. If, after a failed delivery, you do not re-arrange delivery or collect them from a delivery depot (as detailed by our Delivery Partner) we will contact you for further instructions and may charge you for storage costs, any further delivery costs and any other costs that we reasonably incur while holding the products for you. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract.

13.6 Your legal rights if we deliver goods late. You have legal rights if we deliver any goods late. If you do not wish to treat the contract as at an end straight away you can give us a new deadline for delivery, which must be reasonable. If you do choose to treat the contract as at an end for late delivery you can cancel your order and we will refund any sums you have paid to us for the cancelled goods and their delivery.

13.7 Access to your home. Our Delivery Partner may need access to your home to install the MAGIC Mirror in your desired location. You agree to grant such access on the relevant delivery date. If you do not allow our Delivery Partner access to your property (and you do not have a good reason for this) we may charge you additional costs incurred by us or our Delivery Partner as a result. If, despite our reasonable efforts, we are unable to obtain the necessary access to your property we may end the contract.

14. Ownership and Risk

14.1 When you become responsible for the goods. Any goods will be your responsibility from the time when our Delivery Partner delivers the goods to the address that you gave to us or when you collect the goods from our Delivery Partner.

14.2 When you own goods. You own any goods once we have accepted your order and received payment in full for them. Where you have chosen to pay for the goods through a third-party finance arrangement, this will be when we receive payment in full from the finance provider.

15. Trial Period

15.1 Extended trial period. You have a period of 30 days from receipt of your first purchase of a MAGIC Mirror to decide if you wish to keep it. If you decide you have changed your mind and wish to cancel the contract within this 30-day period then you must contact us to let us know and you must arrange for return of the goods to us.

15.2 Further Purchases. For all other purchases you make, you will have 14 days from receipt to decide if you wish to keep them (such as MAGIC Dumbbells).

16. Returning Goods

16.1 Rejecting goods. You have certain legal rights to reject goods (for example if they are broken when you receive them). Please contact us if you wish to exercise your legal rights to reject goods.

16.2 Returning goods. You must allow us to collect them from you. Please contact us to arrange collection within the 14-day period.

16.3 When we will pay the costs of return. We will pay the costs of returning the goods:

  • if you are exercising your legal rights to reject the goods (for example, if they are faulty or misdescribed);

  • if you are ending the contract because we have told you of an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or

  • if you are exercising your right under clause 15.1 to change your mind in the first 30 days of the contract.

In all other circumstances you must pay the costs of returning the goods.

16.4 What we charge for collection. If you are responsible for the costs of return and we are collecting the goods from you, we will charge you the direct cost to us of collection. We will charge GBP 40 for collection of each MAGIC Mirror and GBP 115 for the full package of Mirror, Dumbbells and Bench.

17. Refunds and Deductions

17.1 How we will refund you. When you return goods we will refund you the price you paid for the goods including delivery costs, by the method you used for payment. We may refuse to make a repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

17.2 Deductions. We may make deductions from the amount refunded:

  • We may reduce your refund of the price of the goods (excluding delivery costs) to reflect any reduction in the value of the goods caused by your improper handling of them. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, we will charge you an appropriate amount.

  • The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.

18. Payment Options for Goods

18.1 Payments by card. Our website accepts Visa, Mastercard, American Express and PayPal. If paying in this way your card will be debited with the full amount of the order at the time of purchase. We reserve the right to make the use of certain payment methods dependent on an identity check and/or a credit check.

18.2 Finance arrangements. Our website offers the ability to finance the purchase of goods via our financing partner, Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm. Klarna will offer 0% APR financing for 12, 24, or 39 months. Your financing arrangement will be with Klarna and you will be responsible for making the agreed repayments to Klarna on time and in full.

Part 3 — Terms Specific to Services

19. Providing the Services

19.1 Our services. In order to use the MAGIC Mirror it is necessary for you to register for a membership account. This can be done through your MAGIC Mirror. These services are provided by MAGIC TECH LTD, and this will be the party invoicing you for the services and with whom you have a contractual relationship in respect of our services.

19.2 Membership plans. MAGIC offers two membership tiers: MAGIC Core (a free tier available to anyone with an activated MAGIC mirror) and MAGIC+ (a paid subscription that unlocks the full library of workouts, programmes and connected features). New subscribers are eligible for a 30-day free trial of MAGIC+ as described in clause 21.2. If you cancel MAGIC+ at any time (during or after the trial), your account does not close; it reverts to MAGIC Core. Both tiers are treated the same way for data-protection purposes, as described in our Privacy Policy. References to “the services” in these terms cover both tiers unless the context indicates otherwise; references to your “subscription” mean MAGIC+ only.

20. Service Conditions

20.1 Eligibility. Any person over the age of 18 may create an account and subscribe for the services. We will ask you to confirm your age when you activate a subscription. If we suspect that you are below the age of 18, we may suspend your account until we receive proof of age.

20.2 Accurate information. It is a condition of membership that all data provided by you during registration is accurate.

20.3 Security. You must keep your username and access password strictly confidential. You are the only person entitled to use your account to use the services. You must inform MAGIC immediately by calling or emailing us using the contact details set out at the start of these terms as soon as you become aware of any misuse of your passwords or your access to the services.

20.4 Technical requirements. You must have an internet connection with at least a 20 MB/s download speed in order to use our product and receive the services. If you do not meet this requirement, you may experience issues with the provision of the services and therefore with the use of the MAGIC Mirror.

21. Setting Up the Services

21.1 When we will provide the services. We will supply the services to you from the point at which you activate your account. We will stop providing the services when you end the contract as described in clause 23 or we end the contract as described in clause 26.

21.2 30-day trial. New MAGIC+ subscribers receive a 30-day free trial. The trial begins on the day you first activate your MAGIC mirror. You will be asked to provide payment card details when you start the trial, but no payment is taken at sign-up and no charge will be made before the trial ends. During the trial you have full access to MAGIC+ content and features. You may cancel at any time during the trial at no cost. If you do not cancel before the trial ends, your subscription will automatically continue on the plan you selected (Monthly or Annual) and the payment method you provided will be charged from that date.

21.3 Return of MAGIC Mirror. If you return your MAGIC package within the 30-day trial period described in Part 2 of these terms then your membership will also be automatically terminated and you will not be charged for any subsequent period.

22. Sub-Accounts

22.1 Setting up. Once you have registered for an account you are entitled to create sub-accounts (“Sub Accounts”) which may be used by other members of your household (“Additional Members”). You may set up a maximum of four Sub Accounts at any time.

22.2 Eligibility. Additional Members are required to meet the service conditions set out in clause 20 of these terms, including the minimum age of 18.

22.3 Payment. Once initially set up, there is no additional charge for any Sub Account.

22.4 Closure of Sub Account. An Additional Member may close their Sub Account at any time by contacting us using our contact details set out at the start of these terms.

22.5 Closure of Main Account. If your main account is closed for any reason, then all Sub Accounts will also automatically end at the same time.

23. Subscription, Duration and Cancellation

Monthly plan (12-month minimum term)

23.1 Minimum term. If you select the monthly plan, you commit to a minimum subscription term of 12 months from the date the 30-day trial begins.

23.2 Cancellation during the trial. You may cancel the monthly plan without charge at any time during the 30-day trial period or, where applicable, under your statutory cancellation rights (clause 23.8).

23.3 During the minimum term. After the 30-day trial, the monthly plan continues for the remainder of the 12-month minimum term. You may not cancel during the minimum term except (a) as required by law, or (b) where we are in material breach of these terms.

23.4 After the minimum term. At the end of the 12-month minimum term, your monthly subscription will automatically renew for a further 12-month minimum term, on the same monthly billing schedule, unless you cancel before the end of the current term. We will email you a renewal reminder before each renewal. You may cancel during the 30 days preceding the end of any 12-month term with effect from the end of that term. The same minimum-term commitment will apply to each renewed term.

Annual plan

23.5 Annual term and renewal. If you select the annual plan, you pay the annual fee in advance for a 12-month subscription period, starting the day the 30-day trial ends. The annual plan automatically renews on the same date each year, using the same payment method, for successive 12-month periods, unless cancelled.

23.6 Cancelling auto-renewal. You may cancel auto-renewal at any time from your account or by contacting us. Cancellation takes effect at the end of the then-current annual period; your access continues until that date. We will send you a renewal reminder before each annual renewal.

Pausing

23.7 Pausing your subscription. You may pause your subscription from your account once per 12-month contract period, for a maximum of one month per pause. While paused, billing is suspended and access is suspended. The 12-month minimum term in clause 23.1 is extended by the length of any pause. Pauses cannot be used to avoid the minimum-term commitment.

Statutory rights

23.8 Statutory cancellation rights. Separately from the trial, if you are a consumer in the UK, you have a statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel within 14 days of entering into the contract. Where you have asked us to begin the service during the cancellation period, you may be charged a proportionate amount for the service used up to the date you cancel. These statutory rights apply in addition to the trial, not instead of it. Nothing in these terms limits any consumer rights that cannot be limited by law.

Account deletion

23.9 Cancellation vs account deletion. Cancelling MAGIC+ does not close your account. If you cancel MAGIC+ (either during the trial or at the end of a renewal period), your account will revert to the free MAGIC Core tier and you will continue to have access to MAGIC Core. If you want to fully delete your account, contact us at team@magic.fit. On account deletion, your account will be suspended and you will no longer have access to it. We will retain details of your account for a period of 12 months in case you wish to reactivate, after which your account and all data contained in it will be deleted, subject to any data we are required to retain by law.

24. Paying for the Services

24.1 Payment processor. Payments for subscriptions are processed by Stripe Payments UK, Ltd. (“Stripe”), our payment processor. By providing payment information you authorise Stripe to charge your payment method as set out in these terms.

24.2 Prices. Subscription prices are as displayed at point of sale. The current MAGIC+ plans are: Monthly — £25 per month, over a 12-month minimum term (total £300 over the minimum term), billed monthly; Annual — £199 per year (equivalent to £16.50 per month), billed annually in advance. Prices include VAT where applicable. We may add new plans or change plan details from time to time and will display the current options on the MAGIC website.

24.3 Billing. Monthly fees are charged on the same day each month, starting the day the 30-day trial ends. Annual fees are charged in advance on the day the 30-day trial ends and on each anniversary of that date.

24.4 Price changes. We may change subscription prices with at least 30 days' written notice. You may cancel without penalty before the new price applies. For annual subscribers, price changes apply only from the next renewal.

24.5 Failed payments. If a direct debit or card payment is not honoured we will retry the payment and notify you. If we are unable to take payment within 14 days, your access to the services may be suspended until payment is brought up to date. You will be responsible for any fees charged by your or our bank for dealing with a rejected payment. Suspension for non-payment does not pause or shorten the 12-month minimum term.

24.6 Credit checks. We reserve the right to make the use of certain payment methods dependent on an identity check and/or a credit check.

24.7 Membership changes. If you change your membership plan to a plan with a different cost, you will be charged the new cost from the date that the new plan takes effect and your payment will be automatically adjusted.

25. Third-Party Integrations

25.1 Integrations. The MAGIC mobile app offers optional integrations with Apple Health (Apple HealthKit), Google Health Connect, and your device's calendar app. You may enable or disable these integrations at any time. When you enable an integration, you authorise us to share workout and related data with that platform in accordance with our Privacy Policy. Your use of Apple Health, Google Health Connect, and your calendar app is subject to the terms and privacy practices of Apple, Google, and your calendar provider respectively, which are separate from these terms.

25.2 No responsibility for third-party platforms. We are not responsible for the accuracy, completeness, availability, or onward use of workout, activity, or schedule data once it has been shared with Apple Health, Google Health Connect, your device calendar, or any cloud service that your calendar app syncs with. Once data is written to those platforms, it is held by Apple, Google, or your calendar provider, and we have no ability to control, correct, or remove it on your behalf.

26. Service Interruptions and Termination

26.1 Internet connectivity. We cannot be responsible for any interruptions to the services resulting from issues with the provision of internet services to the location of the MAGIC Mirror.

26.2 Updates and amendments to the services. We may have to suspend the supply of a service to:

  • deal with technical problems or make minor technical changes;

  • update the service to reflect changes in relevant laws and regulatory requirements; or

  • make changes to the service as notified by us to you (see clause 4).

26.3 Suspension or withdrawal of services. We may need to suspend the services from time to time. Unless the problem is urgent or an emergency, we will contact you 14 days in advance to tell you we will be suspending supply of the service. If we decide that we are going to stop providing the services we will let you know in writing at least 30 days in advance.

26.4 Our right to end the contract. We may end the contract if you materially breach these terms and, where the breach is capable of remedy, fail to remedy it within a reasonable period after we have notified you of the breach.

Part 4 — Important Health Statements

  • The use of our AI personal trainer is entirely at your own risk. We cannot accept any responsibility or liability for any injury, loss, or damage caused to you as a result of using our AI personal trainer.

  • Our AI personal trainer provides general guidance on exercise, including rep-counting, form quality, and other audio or visual feedback prompts. This guidance is provided for informational purposes only and should not be considered medical advice.

  • You should always consult your doctor before starting any exercise program, and you should follow their advice regarding the suitability of our AI personal trainer for you.

  • You should never perform any exercise that causes you pain, discomfort, or exceeds your physical abilities. You are solely responsible for monitoring your own health and safety during exercise.

  • We do not warrant the accuracy, completeness, or usefulness of the information provided by our AI personal trainer. We make no representation or warranty, express or implied, as to the suitability, reliability, availability, timeliness, or accuracy of the information provided.

  • We exclude all liability for any loss, injury, or damage arising from the use of our AI personal trainer, whether direct or indirect, consequential, or otherwise, to the maximum extent permitted by law. Nothing in this Part 4 excludes liability that cannot be excluded under applicable law (see clauses 8.1 and 8.2).

  • By using our AI personal trainer, you agree to indemnify and hold us harmless from and against any reasonable claims, damages, or costs arising from your use of our AI personal trainer or any breach of these terms and conditions.

  • We reserve the right to modify, suspend, or terminate our AI personal trainer at any time and without notice. We shall not be liable to you or any third party for any modification, suspension, or termination of our AI personal trainer.

  • This Part 4 is part of, and subject to, the entire agreement clause and governing-law clause in Part 1 (clauses 11.8 and 11.9).