AlexAI WhatsApp Coach Terms of Service

1. Overview of the Service

The WhatsApp Coach (“the Service”) is a digital coaching and accountability service provided alongside the MAGIC Mirror. It includes:

  • 24/7 automated messaging via WhatsApp

  • Guidance on fitness, training habits, motivation, and general nutrition

  • Periodic access to a human MAGIC coach for additional support

The Service is designed to support and complement your use of the MAGIC Mirror, not replace professional advice.

2. Pricing & Payment

  • The WhatsApp Coach is priced at £150, payable upfront at the time of purchase.

  • Access to the Service is granted immediately after purchase.

3. Refund Policy

  • You are entitled to a full refund within 7 days of purchase if you are not satisfied with the Service.

  • Refund requests must be submitted within the 7-day window by contacting MAGIC support.

  • After 7 days, all sales are final and non-refundable, regardless of usage.

4. Nature of Advice & Disclaimer

The Service provides general fitness, training, motivation, and nutritional guidance only.

  • Any advice given by the WhatsApp Coach (automated or human) is not medical advice, not personalised healthcare, and not a substitute for professional medical, nutritional, or fitness consultation.

  • You should consult a qualified professional before making significant changes to your diet, exercise routine, or lifestyle—particularly if you have any pre-existing medical conditions, injuries, or health concerns.

5. Assumption of Risk

By using the Service, you acknowledge and agree that:

  • All physical activity and dietary changes carry inherent risks.

  • You voluntarily assume full responsibility for any decisions, actions, or results arising from the use of the Service.

  • You are solely responsible for listening to your body and exercising within your own limits.

6. Limitation of Liability

To the fullest extent permitted by law:

  • MAGIC, its employees, contractors, coaches, and technology partners shall not be liable for any injury, illness, loss, or adverse outcome resulting from following any fitness or dietary guidance provided through the Service.

  • MAGIC makes no guarantees regarding specific results, outcomes, or improvements in fitness, health, weight, or performance.

Use of the Service is entirely at your own discretion and risk.

7. Eligibility

  • You must be 18 years or older to use the Service.

  • By purchasing, you confirm that you are physically capable of engaging in exercise and making dietary changes without risk to your health.

8. WhatsApp Usage

  • The Service is delivered via WhatsApp and requires an active WhatsApp account.

  • Message frequency and response times may vary.

  • MAGIC is not responsible for downtime, delays, or technical issues caused by WhatsApp or third-party platforms.

9. Changes to the Service

MAGIC reserves the right to:

  • Modify, update, or improve the Service at any time

  • Change features, functionality, or availability without prior notice

  • Discontinue the Service if required, without liability beyond applicable refunds within the refund window

10. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.